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I had water damage at my house in January of 2003 because of a frozen pipe in my bathroom.  Me and my husband were out of town for two weeks and had turned the heat down to 65 while were gone.  Turns out while we were in sunny Cancun with 85 degree weather, it was 10 below at home.  It was so cold that our pipe that led to the kitchen sink froze and broke.

We are still not sure how long it was running.  But it caused major damage to our home.  The water had run through our main level and into the basement.  We knew we were in trouble when we saw ice on our windows when we came home.  This is something we definitely did not want to see, especially because we were traveling all day and wore out.  The first thing we did was call our agent.  They help instruct us what to do.

The told us to first turn the main water off.  Then while on the phone they started the claim for us and transferred us to a claims center.  Seeing that we had no idea how to handle something like this, they offered us a program option where they have pre approved contractors that can help right away.  We accepted and within an hour there were men at my door ready to get started with the work.

A couple days later the adjuster came and helped me with my personal property damage and to give me recommendations.  The general contractor had already started writing his estimate for Allstate and I felt really comfortable with the whole process.

My house was complete after about 2 months of construction, which is about what I expected.  My house looks better than what it looked like before the loss.  I have heard many horror stories about insurance claims so I was on guard throughout the process.  At the end of it all, I am pretty satisfied and happy that it all went well.